Frequently Asked Questions (FAQ)

What is Telemedicis?

Telemedicis is a telemedicine platform that allows patients to access remote medical consultations in a simple and secure way. Through this platform, patients can interact with qualified doctors in an online environment to receive medical advice, preliminary diagnoses, and treatment recommendations.

How does Telemedicis work?

After creating an account on our platform, patients can choose a doctor, schedule a consultation, and communicate with them via video, chat, or phone call. Consultations are conducted in a confidential and professional manner, and the patient's medical history is kept secure.

What are the benefits of Telemedicis?

- Quick access to doctors from various specialties.
- Remote medical consultation, without the need to leave the comfort of your home.
- Flexible scheduling, available according to the doctors' availability.
- Confidentiality and security of personal data.
- The ability to consult doctors from any location, at any time.

Is Telemedicis safe?

Yes! Telemedicis uses the latest security technologies to protect patient data. All consultations take place in an encrypted environment, and medical information is managed according to data protection regulations (GDPR).

How can I schedule a consultation?

To schedule a consultation, all you need to do is create an account on the platform, select the desired doctor, and choose a date and time that suits you. After confirming the appointment, you will receive a link to access the consultation at the scheduled time.

What specialties are available on Telemedicis?

Telemedicis offers consultations in various medical specialties, including:
- General Medicine
- Dermatology
- Nutrition
- Internal Medicine
- Family Medicine
- Oncology
- Cardiology

What should I prepare for a consultation?

For an effective consultation, make sure you have a stable internet connection, a device (phone, tablet, computer) with a camera and microphone, as well as any relevant documents or information regarding your medical history.

How do I pay for consultations?

Consultation payments can be made through the platform using secure payment methods, such as credit cards, bank transfers, or other available options.

What should I do if I have a technical issue during the consultation?

If you encounter technical problems, contact our support team, who will guide you through resolving the issue. Additionally, the consultation can be rescheduled if necessary.

How can I contact support?

For any questions or issues, our support team is available via email at support@telemedicis.com.